Bilingual Paint Customer Success Specialist

The Sherwin-Williams Company; Galveston (TX); On-site; USD 29,000 - 36,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to serve customers at Store #7712 in Galveston, TX. The role focuses on determining customer needs, recommending product solutions, and delivering outstanding service to meet store sales goals.

Responsibilities include assisting customers in person and by phone, handling transactions, maintaining displays, and supporting deliveries as needed. Bilingual English/Spanish is preferred to assist a diverse customer base.

Qualifications

• At least 18 years old.
• Authorized to work in the U.S. without sponsorship now or in the future.
• Able to read, write, comprehend, and communicate in English.
• Able to read, write, comprehend, and communicate in Spanish.
• Valid, unrestricted Driver's License.
• Lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and according to policies.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain precise work order files and formulas.
• Fulfill stocking, tinting, and merchandising tasks.
• Assist in deliveries as needed and load/unload trucks.

Skills

Customer service

Sales

Bilingual English/Spanish

Cash handling

Stock management

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to serve customers at Store #7712 in Galveston, TX. The role focuses on determining customer needs, recommending product solutions, and delivering outstanding service to meet store sales goals.

Responsibilities include assisting customers in person and by phone, handling transactions, maintaining displays, and supporting deliveries as needed. Bilingual English/Spanish is preferred to assist a diverse customer base.