Bilingual Paint & Customer Service Specialist

The Sherwin-Williams Company; Katy (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist at Store #7489 in Katy, TX. You will interact with customers, determine needs, present products, and maintain high standards of service and store appearance.

Responsibilities include processing transactions, meeting sales goals, stocking shelves, assisting with deliveries, tinting/mixing products, and staying updated on product knowledge. This role requires English and Spanish proficiency and a flexible schedule.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be willing to work all scheduled hours, including evenings and weekends.
• If internal to Sherwin-Williams, must have at least a 'meets expectations' rating on latest performance appraisal.
• If internal to Sherwin-Williams, must have completed HR Cloud eLearning courses for current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Communication

English & Spanish

Education

High school diploma or GED

Tools

Tinting equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist at Store #7489 in Katy, TX. You will interact with customers, determine needs, present products, and maintain high standards of service and store appearance.

Responsibilities include processing transactions, meeting sales goals, stocking shelves, assisting with deliveries, tinting/mixing products, and staying updated on product knowledge. This role requires English and Spanish proficiency and a flexible schedule.