Bilingual Paint & Customer Solutions Specialist

The Sherwin-Williams Company; Kolbes Corner (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #3369 in Mitchellville, MD. You will help customers in person and by phone, recommend products, and ensure high satisfaction while meeting sales targets.

You will handle transactions, stock and display products, assist with deliveries, and maintain knowledge of product options. Spanish skills and a valid driver’s license are required.

Qualifications

• Must be able to read, write, comprehend, and communicate in English.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

English

Spanish

Cash handling

Lifting up to 70 lbs

Education

High School Diploma or GED

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #3369 in Mitchellville, MD. You will help customers in person and by phone, recommend products, and ensure high satisfaction while meeting sales targets.

You will handle transactions, stock and display products, assist with deliveries, and maintain knowledge of product options. Spanish skills and a valid driver’s license are required.