Bilingual Branch Service & Sales Specialist - Multi-Location

Sherwin-Williams Co.; Detroit (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

Sherwin-Williams Co. in Detroit, MI is seeking a Branch Customer Service Specialist to work closely with commercial paint customers, determine needs, answer questions, and recommend solutions.

You will resolve customer concerns to ensure satisfaction and support store sales goals. Responsibilities include assisting customers in person and by phone, processing transactions accurately, stocking displays, tinting and mixing products, and maintaining up-to-date product knowledge to promote available

Qualifications

• Must be able to read, write, and communicate in English and Spanish.
• Minimum 1 year in a customer service, delivery, or retail role preferred.
• Experience with paint or related products is a plus.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale customers.
• Process sales transactions accurately and in line with store policies.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain accurate work order files and inventory records.
• Stock shelves and set up displays; tint and mix products as needed.
• Load/unload delivery trucks; assist in deliveries when required.

Skills

English

Spanish

Customer service

Communication

Cash handling

Driver's license

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

Sherwin-Williams Co. in Detroit, MI is seeking a Branch Customer Service Specialist to work closely with commercial paint customers, determine needs, answer questions, and recommend solutions.

You will resolve customer concerns to ensure satisfaction and support store sales goals. Responsibilities include assisting customers in person and by phone, processing transactions accurately, stocking displays, tinting and mixing products, and maintaining up-to-date product knowledge to promote available