Bilingual Paint & Customer Service Specialist

Sherwin-Williams; Woodbridge (VA); On-site; USD 21,000 - 29,000; Full time

Job summary

Sherwin-Williams in Woodbridge, VA, is hiring Customer Service Specialists to assist wholesale and retail customers, determine needs, answer questions about Sherwin-Williams products, and recommend solutions while maintaining quality and sales goals. The role requires handling cash and deliveries, and staying informed on product features.

The position is store #5159 at 14079 Richmond Hwy Ste 113, Woodbridge, VA 22191, with expectations to work evenings and weekends and to provide outstanding

Qualifications

• Must be at least eighteen (18) years old.
• Legally authorized to work in the United States without sponsorship.
• Able to read, write, comprehend, and communicate in English.
• Able to read, write, comprehend, and communicate in Spanish.
• Valid, unrestricted Driver’s License.
• Able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Willing to work evenings and weekends as scheduled.
• Internal Sherwin-Williams employee must have at least a 'meets expectations' rating.
• Complete HR Cloud eLearning courses required for current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Bilingual (Eng/Span)

Sales oriented

Excellent communication

Education

High School Diploma or GED

Job description

Sherwin-Williams in Woodbridge, VA, is hiring Customer Service Specialists to assist wholesale and retail customers, determine needs, answer questions about Sherwin-Williams products, and recommend solutions while maintaining quality and sales goals. The role requires handling cash and deliveries, and staying informed on product features.

The position is store #5159 at 14079 Richmond Hwy Ste 113, Woodbridge, VA 22191, with expectations to work evenings and weekends and to provide outstanding