Bilingual Customer Service & Sales Specialist

Sherwin-Williams; Williamsburg (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

Sherwin-Williams Store #705169 in Williamsburg, VA is seeking a Customer Service Specialist to assist customers, answer questions, and provide product recommendations. The role emphasizes delivering excellent service and supporting sales goals while ensuring accurate transactions and inventory readiness.

The position requires bilingual English/Spanish communication, strong cash-handling skills, and the ability to lift up to 50 lbs.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

English

Spanish

Education

High School Diploma or GED

Job description

Sherwin-Williams Store #705169 in Williamsburg, VA is seeking a Customer Service Specialist to assist customers, answer questions, and provide product recommendations. The role emphasizes delivering excellent service and supporting sales goals while ensuring accurate transactions and inventory readiness.

The position requires bilingual English/Spanish communication, strong cash-handling skills, and the ability to lift up to 50 lbs.