Bilingual Paint Sales & Service Specialist

Sherwin-Williams; Colonial Heights (VA); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Sherwin-Williams in Colonial Heights, VA is seeking a Customer Service Specialist to assist wholesale and retail customers, recommend paint solutions, and resolve concerns to maximize client satisfaction and meet store sales goals.

The role requires 18+, English and Spanish fluency, a valid driver’s license, and the ability to lift up to 50 lbs. Store #703602 at 1504 Boulevard, Colonial Heights, VA 23834 is the location.

Qualifications

• Must be 18+ years of age and legally authorized to work in the United States.
• Must read, write, comprehend, and communicate in English and Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Bilingual English/Spanish

Cash handling

Retail experience

Education

High School Diploma

Job description

Sherwin-Williams in Colonial Heights, VA is seeking a Customer Service Specialist to assist wholesale and retail customers, recommend paint solutions, and resolve concerns to maximize client satisfaction and meet store sales goals.

The role requires 18+, English and Spanish fluency, a valid driver’s license, and the ability to lift up to 50 lbs. Store #703602 at 1504 Boulevard, Colonial Heights, VA 23834 is the location.