Bilingual Paint & Customer Service Specialist

Sherwin-Williams; Bel Aire (KS); On-site; USD 19,000 - 25,000; Full time

Job summary

Sherwin-Williams in Bel Aire, KS is seeking a Customer Service Specialist to help wholesale and retail customers, answer questions, and recommend products while ensuring satisfaction and meeting store sales goals.

The role requires excellent communication in English (and Spanish), ability to lift 50-70 lbs, and willingness to work evenings/weekends. Benefits include competitive pay and opportunities to grow with the team.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the United States without sponsorship for employment now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Job description

Sherwin-Williams in Bel Aire, KS is seeking a Customer Service Specialist to help wholesale and retail customers, answer questions, and recommend products while ensuring satisfaction and meeting store sales goals.

The role requires excellent communication in English (and Spanish), ability to lift 50-70 lbs, and willingness to work evenings/weekends. Benefits include competitive pay and opportunities to grow with the team.