Bilingual Customer Care & Paint Solutions Specialist

The Sherwin-Williams Company; Boise (ID); On-site; USD 19,000 - 25,000; Full time

Job summary

The Sherwin-Williams Company seeks a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions. The role emphasizes high-quality service and meeting store sales goals.

Responsibilities include processing transactions, stocking displays, assisting with deliveries, and maintaining product knowledge. English and Spanish proficiency, valid driver’s license, and lifting ability are required; evenings/weekends may be

Qualifications

• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

English proficiency

Spanish proficiency

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

The Sherwin-Williams Company seeks a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions. The role emphasizes high-quality service and meeting store sales goals.

Responsibilities include processing transactions, stocking displays, assisting with deliveries, and maintaining product knowledge. English and Spanish proficiency, valid driver’s license, and lifting ability are required; evenings/weekends may be