Bilingual Paint & Customer Service Specialist

The Sherwin-Williams Company; Ashtabula (OH); On-site; USD 19,000 - 27,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist customers in-store and by phone, helping them select the right paint products and services. This full-time role requires delivering excellent service, meeting sales goals, and maintaining store presentation near Ashtabula, OH.

Candidates should be able to lift up to 50 pounds, work a flexible schedule including evenings and weekends, and communicate fluently in English and Spanish.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Spanish language

Listening carefully

Education

High School diploma or GED

Tools

Tinting equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist customers in-store and by phone, helping them select the right paint products and services. This full-time role requires delivering excellent service, meeting sales goals, and maintaining store presentation near Ashtabula, OH.

Candidates should be able to lift up to 50 pounds, work a flexible schedule including evenings and weekends, and communicate fluently in English and Spanish.