Bilingual (English/Spanish) Licensed Insurance Customer Service Rep.

The Wade Agency; Kentucky; On-site; USD 32,000 - 46,000; Full time

Job summary

The Wade Agency LLC. is seeking a Bilingual (English/Spanish) Customer Service Representative with an active P&C license to join their growing team in Kentucky.

You will serve as the primary contact for clients, handling policy servicing, coverage questions, and policy changes with a focus on exceptional service. In this role, you will process endorsements, review coverage, and communicate with carriers to resolve issues while maintaining accurate records.

Qualifications

• Active Property & Casualty (P&C) Insurance License (Required)
• Fluent in both English and Spanish (Required)
• Previous insurance customer service experience
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Ability to multitask in a fast‑paced office environment
• Professional, dependable, and customer‑focused attitude
• Proficiency with computer systems and agency management software

Responsibilities

• Provide exceptional customer service in both English and Spanish
• Assist clients with policy changes, renewals, billing questions, and coverage inquiries
• Process endorsements, policy updates, and other service requests accurately
• Review insurance coverage and recommend appropriate solutions based on client needs
• Communicate with insurance carriers to resolve customer issues efficiently
• Maintain accurate customer records and documentation
• Build long‑term relationships through professional, responsive service
• Support the agency with additional administrative and customer service tasks as needed

Skills

Bilingual EN/ES

P&C License

Customer Service

Attention to detail

Multitasking

Communication skills

Job description

Job Description

Job Description

Position Summary

We are seeking aBilingual (English/Spanish) Customer Service Representativewith an activeProperty & Casualty (P&C) Insurance Licenseto join our growing team. In this role, you will serve as the primary point of contact for our clients, assisting with policy servicing, answering coverage questions, processing policy changes, and ensuring every customer receives exceptional support.

Both bilingual fluency (English/Spanish) and an active P&C insurance license are required for this position.

Responsibilities

• Provide exceptional customer service in both English and Spanish
• Assist clients with policy changes, renewals, billing questions, and coverage inquiries
• Process endorsements, policy updates, and other service requests accurately
• Review insurance coverage and recommend appropriate solutions based on client needs
• Communicate with insurance carriers to resolve customer issues efficiently
• Maintain accurate customer records and documentation
• Build long‑term relationships through professional, responsive service
• Support the agency with additional administrative and customer service tasks as needed

Required Qualifications

• Active Property & Casualty (P&C) Insurance License (Required)
• Fluent in both English and Spanish (Required)
• Previous insurance customer service experience
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Ability to multitask in a fast‑paced office environment
• Professional, dependable, and customer‑focused attitude
• Proficiency with computer systems and agency management software

Why Join The Wade Agency?

• Supportive, locally owned independent agency
• Opportunity to make a meaningful impact on customers every day
• Collaborative team environment
• Stable, full‑time career opportunity
• Competitive compensation based on experience