Bilingual Customer Service Rep (English/Spanish) – Growth

Mary Henry - State Farm Agent; Louisville (KY); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Job summary

Mary Henry State Farm Agency in Louisville, KY seeks a bilingual Customer Service Representative to serve existing clients primarily in English and Spanish. You will assist with policy, billing, and coverage questions, process updates, and guide customers through claims steps while building long-term trust.

The role emphasizes courteous, professional service and strong organization. The position is full-time and in-office, offering licensing guidance, training, and opportunities for advancement

Qualifications

• Bilingual English/Spanish fluency is required.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication.
• Patient and professional approach when working with customers.
• Strong organization, attention to detail, and follow-through.
• Ability to multitask and manage competing priorities.
• Comfort discussing additional coverage options when they arise.
• Prior customer service, account management, or insurance experience is preferred.

Responsibilities

• Assist customers in English and Spanish with policy, billing, and coverage questions.
• Process policy changes, renewals, endorsements, and account updates.
• Support customers with claims-related questions and guide them through next steps.
• Follow up on outstanding service requests and required documentation.
• Review customer accounts to keep information and coverage current.
• Resolve customer concerns and contribute to customer retention.
• Identify coverage needs and make appropriate recommendations.
• Maintain accurate documentation of interactions and follow-up activity.
• Collaborate with agency team members to provide a seamless experience.
• Provide clear, professional, and timely service in every interaction.

Skills

Bilingual English/Spanish

Customer service

Relationship building

Communication

Organization

Job description

Mary Henry State Farm Agency in Louisville, KY seeks a bilingual Customer Service Representative to serve existing clients primarily in English and Spanish. You will assist with policy, billing, and coverage questions, process updates, and guide customers through claims steps while building long-term trust.

The role emphasizes courteous, professional service and strong organization. The position is full-time and in-office, offering licensing guidance, training, and opportunities for advancement