Bilingual Optical Support Specialist — Lab & Inventory

swipejobs; Tampa (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Swipejobs is seeking a reliable Bilingual Customer Support specialist in Tampa for hands-on lab and order operations. You will split time between answering calls and processing orders, and the rest handling trays and lab work. Strong English/Spanish communication is essential to serve customers in both languages.

The role emphasizes accuracy, teamwork, and adherence to quality and safety standards in a fast-paced environment, with an onsite schedule in Tampa.

Qualifications

• Bilingual English/Spanish required for customer calls, emails, and orders.
• Prior optical/lab or order processing experience preferred.
• 1-2 years of relevant work experience preferred.

Responsibilities

• Answer incoming calls and assist customers, patients, and vendors with questions about orders.
• Enter and process lens and frame orders accurately.
• Communicate delays, backorders, and issues and help resolve problems.
• Receive and sort incoming optical products and organize orders in the lab.
• Assist with inventory control and stocking of lab supplies.
• Help with shipping/receiving and time-sensitive shipments.
• Maintain a clean, organized workstation and follow safety procedures.

Skills

Bilingual English/Spanish

Customer service

Order processing

Attention to detail

Communication skills

Job description

Swipejobs is seeking a reliable Bilingual Customer Support specialist in Tampa for hands-on lab and order operations. You will split time between answering calls and processing orders, and the rest handling trays and lab work. Strong English/Spanish communication is essential to serve customers in both languages.

The role emphasizes accuracy, teamwork, and adherence to quality and safety standards in a fast-paced environment, with an onsite schedule in Tampa.