Bilingual Patient Support Rep (EN/ES) — Remote

Labcorp; United States; Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k)

Paid Time Off (PTO)

Flexible Time Off (FTO)

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Labcorp is seeking a Bilingual (English/Spanish) Customer Service Support Rep for remote patient service. This role involves answering inbound calls, resolving patient inquiries, and initiating payment plans, requiring strong communication skills in both languages.

Applicants need a High School Diploma or GED, with at least one year of customer service experience. Comprehensive benefits are included for those working 20+ hours per week.

Qualifications

• Professionally fluent in both English and Spanish.
• 1 year or more customer service experience.
• Ability to work in a fast-paced environment.

Responsibilities

• Answer 80+ inbound calls per day from patients and offices.
• Initiate payment plans for patients for outstanding balances.
• Utilize multiple resources to resolve patient inquiries.

Skills

Bilingual English and Spanish

Customer service experience

Attention to detail

Excellent communication skills

Alpha-Numeric data entry proficiency

Education

High School Diploma or GED equivalent

Job description

Labcorp is seeking a Bilingual (English/Spanish) Customer Service Support Rep for remote patient service. This role involves answering inbound calls, resolving patient inquiries, and initiating payment plans, requiring strong communication skills in both languages.

Applicants need a High School Diploma or GED, with at least one year of customer service experience. Comprehensive benefits are included for those working 20+ hours per week.