Bilingual On-Site Customer Service & Admin Specialist

Desjardins Group; United States; Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Annual bonus

4 weeks vacation

Pension plan

Group insurance with telemedicine

Health & wellness reimbursement

Telework equipment

Job summary

Desjardins seeks a Customer Service Agent to handle reception duties and support day-to-day administrative tasks on-site. The role demands strong customer service, tech-savvy approaches, proactivity, and independence, in alignment with detailed guidelines.

Requirements include a related trade school diploma, at least two years of relevant experience, French language proficiency, and strong English skills for interactions with partners and clients. Office 365 proficiency is also expected.

Qualifications

• Trade school diploma in a related field.
• Minimum of two years of relevant experience.
• Customer service experience.
• French language is required.
• Intermediate/advanced English (level 4) due to duties and tools.
• Proficiency with Office 365 in Windows environment.

Responsibilities

• Handle reception duties and assist with on-site administrative tasks.
• Perform office tasks to help the site meet operational objectives and initiatives.

Skills

Customer service

English proficiency

French required

Education

Trade school diploma

Tools

Office 365

Job description

Desjardins seeks a Customer Service Agent to handle reception duties and support day-to-day administrative tasks on-site. The role demands strong customer service, tech-savvy approaches, proactivity, and independence, in alignment with detailed guidelines.

Requirements include a related trade school diploma, at least two years of relevant experience, French language proficiency, and strong English skills for interactions with partners and clients. Office 365 proficiency is also expected.