Agent, Product administration

Desjardins; United States; Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Pension plan

Job summary

Desjardins is seeking an Agent, Product administration to provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You will respond to client requests, analyze complaints, and produce reports to support operational objectives.

You will help develop work processes and ensure quality control across the unit. The role requires knowledge of French, advanced English, and availability Monday to Friday between 8:00 and 20:00.

Qualifications

• Two years of relevant experience is required
• Other combinations of qualifications and experience may be considered

Responsibilities

• Respond to client requests for information about specialized products, reviewing requests, researching solutions and making recommendations
• Identify and analyze client complaints, recommend solutions and follow up
• Analyze, produce and revise reports and statistics; carry out administrative, operational and quality control measures
• Help develop and implement work processes and methods for the unit

Education

College diploma in a related field

Job description

As an Agent, Product administration, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You perform administrative, office and other tasks to help your unit achieve operational objectives and carry out initiatives in accordance with the general standards, practices and guidelines in place. The ability to drive results is therefore essential. You help process and analyze information and solve problems, tailoring your approach as needed. You also help develop and improve work methods and procedures. More specifically, you will be required to :

• Respond to client requests for information about specialized products, which entails reviewing requests, researching solutions and making recommendations. Provide information about the policies, programs and processes in your field
• Identify and analyze client complaints, recommend solutions and follow up as needed
• Analyze, produce and revise reports and statistics. Carry out administrative, operational and quality control measures, following up as needed
• Help develop and implement work processes and methods for your unit.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• College diploma in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Available to work Monday to Friday between 8:00 and 20:00
  Communicates effectively, Complexity, Situational adaptability, Tech savvy

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

DSF-ERC-SEPB 575 Bureau (00139) (2020-03-08 - )

Job Family

Administration (FG)