Product Administration & Client Support Specialist

Desjardins; United States; Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Pension plan

Job summary

Desjardins is seeking an Agent, Product administration to provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You will respond to client requests, analyze complaints, and produce reports to support operational objectives.

You will help develop work processes and ensure quality control across the unit. The role requires knowledge of French, advanced English, and availability Monday to Friday between 8:00 and 20:00.

Qualifications

• Two years of relevant experience is required
• Other combinations of qualifications and experience may be considered

Responsibilities

• Respond to client requests for information about specialized products, reviewing requests, researching solutions and making recommendations
• Identify and analyze client complaints, recommend solutions and follow up
• Analyze, produce and revise reports and statistics; carry out administrative, operational and quality control measures
• Help develop and implement work processes and methods for the unit

Education

College diploma in a related field

Job description

Desjardins is seeking an Agent, Product administration to provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You will respond to client requests, analyze complaints, and produce reports to support operational objectives.

You will help develop work processes and ensure quality control across the unit. The role requires knowledge of French, advanced English, and availability Monday to Friday between 8:00 and 20:00.