Support Agent, Data Processing

Desjardins; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Annual bonus

4 weeks vacation

Pension plan

Group insurance

Wellness reimbursement

Job summary

Desjardins seeks an office work and operations agent to provide administrative and operational support across multiple sub-specialties, including data entry, data processing and data integrity verification. You will help the unit reach daily objectives with a results-driven approach.

You will analyze reports, prepare documents and presentations, coordinate activities and respond to inquiries, while collaborating with English-speaking partners and clients as needed. French knowledge is required.

Qualifications

• Two years of relevant experience.
• Knowledge of French is required.
• Intermediate English knowledge due to duties or tools.

Responsibilities

• Carry out operational and administrative processes.
• Analyze and produce reports and statistics.
• Data collection, entry, modification, compilation and coding; coordinate the unit’s activities.
• Provide information about processes and procedures.
• Prepare presentations and related documents.
• Serve as a resource for administrative matters.
• Respond to administrative and operational questions.

Skills

Data entry

Data processing

Database integrity

Administrative tasks

Report analysis

Education

Trade school diploma in a related field

Job description

As an office work and operations agent, you provide administrative and operational support to the organization. You strive to maximize operational productivity. This may include working in one or more sub-specialties, such as data entry, data processing, and verification of database data integrity. You perform administrative and follow-up tasks to support your unit’s day-to-day operations and help it meet operational objectives and carry out initiatives in accordance with the detailed directives in place. The ability to drive results is therefore essential. You help process information and solve simple, everyday issues, tailoring your approach as needed. You respond to administrative and operational questions. More specifically you will be required to :

• Help carry out the unit’s operational and administrative processes
• Help analyze and produce reports and statistics
• Carry out administrative tasks, including data collection, entry, modification, compilation and coding. Coordinate the unit’s activities
• Provide information about your line of business’s processes and procedures
• Help prepare presentations and related documents
• Serve as resource person for administrative and operational matters.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses

*Benefits apply based on eligibility criteria.

What you bring to the table

• Trade school diploma in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Intermediateknowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
  Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Organizational savvy, Situational adaptability, Tech savvy

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

FCDQ-MTL-TUAC SCD (00012) (2013-02-19 - )

Job Family

Administration (FG)