Bilingual On‑Site Claims & Accounts Specialist

StanCorp Financial Group, Inc; Miami (FL); On-site; USD 66,000 - 96,250; Full time

Job summary

The Standard is seeking an on-site Bilingual On-Site Account Specialist in Miami, FL. You will serve as the primary liaison for policyholders and employers, handling claims across life, disability, and leave programs while ensuring accurate premium administration and contract interpretation.

You will work with HR, Benefits, and Payroll teams, provide claims reporting, and support process improvements to enhance customer experience and retention.

Qualifications

• Bachelor’s degree in business or related field or equivalent experience.
• 3+ years of experience in FMLA, STD, LTD, and life insurance.
• Bilingual in Spanish and English.
• Experience managing claims processes and resolving complex inquiries.
• Strong knowledge of benefit contract interpretation and premium administration.
• Proficiency in Microsoft Excel.
• Experience coordinating projects and cross-functional work.

Responsibilities

• Serve as the primary contact for policyholders, employers, and employees on claims and coverage inquiries.
• Administer life, disability, and leave claims, including coordination of death claims.
• Resolve escalations related to claims, billing, and contract interpretation.
• Partner with HR, Benefits, and Payroll teams across multiple locations.
• Provide reporting on claims status, outstanding items, and Evidence of Insurability.

Skills

Bilingual in Spanish and English

Excel proficiency

Client service

Claims processing

Cross-functional coordination

Education

Bachelor’s degree in business or related field

Tools

Microsoft Excel

Job description

The Standard is seeking an on-site Bilingual On-Site Account Specialist in Miami, FL. You will serve as the primary liaison for policyholders and employers, handling claims across life, disability, and leave programs while ensuring accurate premium administration and contract interpretation.

You will work with HR, Benefits, and Payroll teams, provide claims reporting, and support process improvements to enhance customer experience and retention.