Bilingual Claims Support Specialist

The Responsive Auto Insurance Company; Plantation (FL); On-site; USD 44,000 - 46,000; Full time

Benefits offered by this job

Employer-Paid Healthcare

HSA contributions

401k with match

Wellness programs

Career development

Job summary

The Responsive Auto Insurance Company in Plantation, FL is seeking a bilingual English/Spanish Customer Service Specialist to support our claims and administration teams in a fast-paced, phone-heavy environment.

Responsibilities include processing payments, preparing correspondence, inputting notes into systems, and assisting adjusters or underwriters. A high school diploma and 1+ year in high-volume customer service are required; benefits include employer-paid healthcare and 401(k) matching.

Qualifications

• High-volume or high-demand customer service experience preferred (e.g., call center).
• Must be bilingual English/Spanish.
• Ability to multi-task and maintain attention to detail.
• Strong communication and problem-solving skills.
• Willingness to work in a fast-paced, phone-heavy environment.

Responsibilities

• Accurately execute sensitive clerical tasks on time.
• Manage customers/claimants in a fast-paced, phone-heavy environment with professionalism.
• Accurately input notes into systems.
• Prepare written correspondence.
• Process payments, letters, reports, and other information.
• Provide support to an assigned group of adjusters or underwriters.
• Other duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Attention to detail

Problem solving

Education

High school diploma

Some college or college degree preferred

Tools

Word

Excel

Job description

The Responsive Auto Insurance Company in Plantation, FL is seeking a bilingual English/Spanish Customer Service Specialist to support our claims and administration teams in a fast-paced, phone-heavy environment.

Responsibilities include processing payments, preparing correspondence, inputting notes into systems, and assisting adjusters or underwriters. A high school diploma and 1+ year in high-volume customer service are required; benefits include employer-paid healthcare and 401(k) matching.