Spanish Bilingual Office Manager / Customer Service Manager

WashSmart; Chicago (IL); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

401(k) / retirement plan

Paid time off

Bonus opportunities

Professional development

Monthly wash credit

Job summary

WashSmart in Chicago, IL is seeking an organized Office Manager to oversee daily administrative, billing, and customer service operations. This role supports employees, leadership, clients, and coordinates office activities to maintain a professional, welcoming environment.

The ideal candidate is detail-oriented, resourceful, and able to manage multiple priorities in a fast-paced setting, with bilingual Spanish skills and strong communication.

Qualifications

• High school diploma required; college degree preferred.
• 3+ years in office administration or related role.
• Bilingual in Spanish is required.

Responsibilities

• Oversee daily office administration, billing, and customer service.
• Serve as primary point of contact for employees, visitors, vendors, and clients.
• Manage a customer service team, calendars, meetings, and communications.
• Coordinate supplies, equipment, maintenance, and vendor relations.
• Process invoices, purchase orders, expense reports, and other documents.
• Assist with onboarding/offboarding and HR-related paperwork.

Skills

Organization

Time management

Communication

Multitasking

Customer service

Education

High school diploma

Associate or bachelor's degree preferred

Tools

Microsoft Office

Google Workspace

Job description

Position Summary

We are seeking an organized, dependable, and proactive Office Manager to oversee the day-to-day administrative, billing, and customer service of our office. This leader will help ensure the workplace runs efficiently, support employees, leadership, clients, coordinate office activities, and maintain a professional, welcoming, and supportive environment.

The ideal candidate is extremely detail-oriented, resourceful, an excellent communicator, and comfortable managing multiple priorities and others in a fast-paced environment.

Key Responsibilities

• Oversee daily office admirations, billing, customer service, and administrative procedures.
• Serve as a primary point of contact for employees, visitors, vendors, and clients.
• Manage a customer service team, calendars, meetings, appointments, and office communications.
• Coordinate office supplies, equipment, maintenance, and vendor relationships.
• Process invoices, purchase orders, expense reports, and other administrative documents.
• Maintain accurate records, files, and confidential information.
• Assist with weekly billing our customers.
• Support onboarding and offboarding of employees, including coordinating paperwork, supplies, and access.
• Assist management with reports, presentations, correspondence, and special projects.
• Coordinate meetings, company events, employee activities, and office functions.
• Help establish and maintain office policies and procedures.
• Ensure the office is clean, organized, safe, and properly stocked.
• Handle confidential and sensitive information with discretion.
• Identify opportunities to improve administrative processes and office efficiency.
• Perform other duties and special projects as assigned.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• 3+ years of office administration, office management, or related experience preferred.
• Bilingual in Spanish.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office or Google Workspace.
• Ability to manage multiple tasks and priorities with minimal supervision.
• Strong attention to detail and problem-solving skills.
• Professional, friendly, and customer-service-oriented attitude.
• Ability to handle confidential information appropriately.
• Experience with accounting, payroll, HR, or office management software is a plus.

Key Skills

• Organization and multitasking
• Communication and interpersonal skills
• Problem-solving
• Time management
• Vendor and facilities coordination
• Microsoft Office / Google Workspace
• Record keeping and documentation
• Customer service
• Confidentiality and discretion
• Team collaboration

What We Offer

• Competitive salary: $50,000 - $52,000
• Paid time off.
• 401(k) / retirement plan with employer match
• Bonus or incentive opportunities
• Professional development and growth opportunities
• Employees earn a monthly monetary credit to wash for free at any of our facilities.

WashSmart is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal history, consistent with applicable federal, state and local law.