Bilingual Office Clerk I — English/Vietnamese Support

Orange County IHSS Public Authority; Santa Ana (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid time off

Job summary

Orange County IHSS Public Authority is seeking a dedicated customer service representative in Santa Ana, CA. The role involves assisting IHSS recipients and providers by phone, in person, or via digital channels, and performing essential data entry to support daily operations.

You will handle scheduling, mail, and basic office tasks while ensuring accuracy and confidentiality. A high school diploma and strong communication skills are required; bilingual ability may be needed for key roles.

Qualifications

• High school diploma or GED required.
• Two years of relevant work experience preferred.
• Experience with data entry and public-facing communication.

Responsibilities

• Provide customer service to IHSS Recipients, Providers and the public by phone, in person, or digital channels.
• Perform general office duties: scheduling, filing, emailing, and record-keeping.
• Review documents for spelling, grammar, and accuracy; ensure data entry quality.
• Learn procedures and regulations; apply knowledge to daily operations.
• Communicate clearly and professionally; build cooperative relationships with the public.

Skills

Customer service

Microsoft Office

Data entry

Public speaking

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Orange County IHSS Public Authority is seeking a dedicated customer service representative in Santa Ana, CA. The role involves assisting IHSS recipients and providers by phone, in person, or via digital channels, and performing essential data entry to support daily operations.

You will handle scheduling, mail, and basic office tasks while ensuring accuracy and confidentiality. A high school diploma and strong communication skills are required; bilingual ability may be needed for key roles.