Bilingual Care Call Specialist - Urgent IHSS Support

Kelly; Pasadena (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

Kelly in Pasadena is seeking two Bilingual Customer Service Representatives for an in-office call center role supporting IHSS recipients, including seniors and individuals with disabilities. Many calls involve urgent or emergency situations requiring immediate assistance and problem-solving.

Responsibilities include handling inbound calls, locating replacement homecare workers, guiding through IHSS/Medi-Cal, connecting to community resources, and documenting actions in our systems, all while

Qualifications

• Bilingual in Spanish (a plus).
• Prior call center or high-volume phone experience preferred.
• Strong communication, problem-solving, and organizational skills.
• Ability to remain calm, professional, and empathetic in urgent or emergency situations.
• Reliable and able to commit to a minimum of 6 months.

Responsibilities

• Answer inbound calls from IHSS recipients requiring urgent back-up homecare support when their assigned provider is unavailable.
• Assist seniors and individuals with disabilities in locating replacement homecare workers.
• Provide guidance and support to recipients navigating county and state assistance programs, including IHSS and Medi-Cal.
• Connect callers with appropriate community resources based on their needs.
• Accurately document calls, actions taken, and follow-ups in internal systems.
• Communicate clearly and compassionately with individuals experiencing high-stress situations.

Skills

Bilingual in Spanish

Call center experience

Communication skills

Problem-solving

Organizational skills

Empathy

Job description

Kelly in Pasadena is seeking two Bilingual Customer Service Representatives for an in-office call center role supporting IHSS recipients, including seniors and individuals with disabilities. Many calls involve urgent or emergency situations requiring immediate assistance and problem-solving.

Responsibilities include handling inbound calls, locating replacement homecare workers, guiding through IHSS/Medi-Cal, connecting to community resources, and documenting actions in our systems, all while