Bilingual Housing Specialist II - HCV & Community Support

Saludos Hispanos; California (MO); On-site; USD 52,000 - 75,000; Full time

Job summary

The City of Santa Ana seeks a Housing Specialist II to administer the Housing Choice Voucher Program, assist eligible applicants, and coordinate with landlords. This role requires strong communication in Spanish or Vietnamese and a commitment to public service.

You will conduct client interviews, determine eligibility, and maintain detailed housing records while facilitating inspections and vouchers. Join a community-focused team dedicated to helping families achieve self-sufficiency.

Responsibilities

• Manages client caseload and prepares required documentation to conform to HCV Program regulations and policies.
• Informs, explains, advises, and assists applicants, tenants, and landlords regarding policies, procedures, and regulations of the HCV Program.
• Conducts initial and annual interviews with clients and determines program eligibility.
• Performs initial and annual inspections of rental units to ensure compliance with Housing Quality Standards.
• Negotiates rents, lease changes, occupancy, maintenance standards, and related conditions of contract agreements with property owners or managers.
• Conducts briefing sessions and assists applicants in locating suitable accommodations.
• Refers tenants to social service agencies for assistance in resolving financial, domestic, or socioeconomic barriers.
• Investigates difficult, sensitive issues, and disputes between tenants and property owners, or between tenants/owners and the Housing Authority.
• Seeks to resolve disputes and eliminate or mitigate problems through counseling, mediation, and/or enforcement of administrative rules and regulations.
• Motivates tenants and provides information on resources available for families to achieve goal of self-sufficiency.
• Tracks and monitors client progress.
• Uses computer to keep detailed case records and retrieve information.
• Writes reports, letters, memos, and correspondence.
• Organizes case files.
• Performs other functions as assigned.

Skills

Bilingual Spanish

Bilingual Vietnamese

Public service mindset

Job description

The City of Santa Ana seeks a Housing Specialist II to administer the Housing Choice Voucher Program, assist eligible applicants, and coordinate with landlords. This role requires strong communication in Spanish or Vietnamese and a commitment to public service.

You will conduct client interviews, determine eligibility, and maintain detailed housing records while facilitating inspections and vouchers. Join a community-focused team dedicated to helping families achieve self-sufficiency.