Housing Specialist II (Bilingual-Spanish or Vietnamese)

Saludos Hispanos; California; On-site; USD 52,000 - 75,000; Full time

Job summary

The City of Santa Ana seeks a Housing Specialist II to administer the Housing Choice Voucher Program, assist eligible applicants, and coordinate with landlords. This role requires strong communication in Spanish or Vietnamese and a commitment to public service.

You will conduct client interviews, determine eligibility, and maintain detailed housing records while facilitating inspections and vouchers. Join a community-focused team dedicated to helping families achieve self-sufficiency.

Responsibilities

• Manages client caseload and prepares required documentation to conform to HCV Program regulations and policies.
• Informs, explains, advises, and assists applicants, tenants, and landlords regarding policies, procedures, and regulations of the HCV Program.
• Conducts initial and annual interviews with clients and determines program eligibility.
• Performs initial and annual inspections of rental units to ensure compliance with Housing Quality Standards.
• Negotiates rents, lease changes, occupancy, maintenance standards, and related conditions of contract agreements with property owners or managers.
• Conducts briefing sessions and assists applicants in locating suitable accommodations.
• Refers tenants to social service agencies for assistance in resolving financial, domestic, or socioeconomic barriers.
• Investigates difficult, sensitive issues, and disputes between tenants and property owners, or between tenants/owners and the Housing Authority.
• Seeks to resolve disputes and eliminate or mitigate problems through counseling, mediation, and/or enforcement of administrative rules and regulations.
• Motivates tenants and provides information on resources available for families to achieve goal of self-sufficiency.
• Tracks and monitors client progress.
• Uses computer to keep detailed case records and retrieve information.
• Writes reports, letters, memos, and correspondence.
• Organizes case files.
• Performs other functions as assigned.

Skills

Bilingual Spanish

Bilingual Vietnamese

Public service mindset

Job description

Housing Specialist II (Bilingual-Spanish or Vietnamese)

City of Santa Ana

Job Category

Social Services

Overview

Description

JOB

The City of Santa Ana is looking for individuals who are results-oriented, possess great attitudes, demonstrate creativity and innovation, work efficiently, show a record of success and have a PASSION for public service. Having the best employees provides the best service to the community. Under direction, implements the Housing Choice Voucher Program (HCV) Program to fulfill program objectives.

EXAMPLE OF DUTIES

• Manages client caseload and prepares required documentation to conform to HCV Program regulations and policies.
• Informs, explains, advises, and assists applicants, tenants, and landlords regarding policies, procedures, and regulations of the HCV Program.
• Conducts initial and annual interviews with clients and determines program eligibility.
• Performs initial and annual inspections of rental units to ensure compliance with Housing Quality Standards.
• Negotiates rents, lease changes, occupancy, maintenance standards, and related conditions of contract agreements with property owners or managers.
• Conducts briefing sessions and assists applicants in locating suitable accommodations.
• Refers tenants to social service agencies for assistance in resolving financial, domestic, or socioeconomic barriers.
• Investigates difficult, sensitive issues, and disputes between tenants and property owners, or between tenants/owners and the Housing Authority.
• Seeks to resolve disputes and eliminate or mitigate problems through counseling, mediation, and/or enforcement of administrative rules and regulations.
• Motivates tenants and provides information on resources available for families to achieve goal of self-sufficiency.
• Tracks and monitors client progress.
• Uses computer to keep detailed case records and retrieve information.
• Writes reports, letters, memos, and correspondence.
• Organizes case files.
• Performs other functions as assigned.

SUPPLEMENTAL INFORMATION

All applicants are required to complete and submit a City application form online and answer the supplemental questionnaire. Resumes or faxed copies will not be accepted in lieu of the City online application. Stating "See Resume" is not an acceptable substitute for a completed application.

The City of Santa Ana is an equal opportunity employer.

If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation.

Civic Center Plaza, California, United States