Bilingual Office Associate II — Admin & Customer Support

Virginia Department of Social Services; Stafford (AL); On-site; USD 36,000 - 43,000; Full time

Job summary

Virginia Department of Social Services in Stafford is seeking an Office Associate II to perform varied clerical and administrative tasks under supervision. You will handle phones, greet visitors, maintain records, input data, and prepare reports, with emphasis on accuracy and customer service.

The role requires a high school diploma or equivalent and related clerical experience. Bilingual English/Spanish abilities are preferred to assist diverse clients. Applicants may undergo background checks.

Qualifications

• Bilingual English/Spanish desired to assist diverse clients.
• Strong customer service and communication skills.
• Ability to multitask and follow established procedures.

Responsibilities

• Answers phones, provides information, and refers caller to appropriate staff or resources.
• Greets visitors, provides information, and makes referrals to staff or community resources.
• Posts routine information and maintains agency records.
• Sets up, organizes, and maintains filing systems.
• Types letters, memos, reports from drafts or notes.
• Records data and generates reports.
• Sorts and distributes mail; researches information in mainframe and local systems.
• Uses computer and office equipment to input, retrieve, verify, and scan information.

Skills

Bilingual English/Spanish

Customer service

Effective communication

Multitasking

Education

High school diploma

Tools

VaCMS

Excel

Job description

Virginia Department of Social Services in Stafford is seeking an Office Associate II to perform varied clerical and administrative tasks under supervision. You will handle phones, greet visitors, maintain records, input data, and prepare reports, with emphasis on accuracy and customer service.

The role requires a high school diploma or equivalent and related clerical experience. Bilingual English/Spanish abilities are preferred to assist diverse clients. Applicants may undergo background checks.