Bilingual Customer Care Associate (English/Spanish)

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC; South El Monte (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Compensation

Career Growth Opportunities

Job summary

A nonprofit organization in South El Monte is seeking a dynamic OFFICE CLERK for customer service. You'll be the first point of contact, handling calls with professionalism and the ability to resolve inquiries effectively. Excellent verbal skills in English and Spanish, along with strong problem-solving abilities, are essential. Join our team to make a difference in the lives of our customers while enjoying competitive compensation and career growth opportunities.

Responsibilities

• Manage high call volume in a fast-paced environment.
• Actively listen to customer concerns and provide effective solutions.
• Build rapport with customers to foster loyalty.
• Utilize CRM software to accurately document customer interactions.
• Meet performance metrics, including call handle time and customer satisfaction.
• Create quotes.
• Accounts Receivables.

Skills

Excellent verbal and written communication skills in English and Spanish

Strong problem-solving and decision-making abilities

Proficiency in computer systems and customer relationship management (CRM) software

Ability to multitask and prioritize tasks effectively

Positive and can-do attitude

Job description

A nonprofit organization in South El Monte is seeking a dynamic OFFICE CLERK for customer service. You'll be the first point of contact, handling calls with professionalism and the ability to resolve inquiries effectively. Excellent verbal skills in English and Spanish, along with strong problem-solving abilities, are essential. Join our team to make a difference in the lives of our customers while enjoying competitive compensation and career growth opportunities.