Bilingual Call Center Pro - Growth & Benefits

Benefits In A Card, LLC; Greenville (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits package up to 86%

Growth phase opportunity

Career development support

Supportive team environment

Job summary

Benefits in a Card, LLC is seeking a Call Center Customer Service Representative who will be the first point of contact for our members, delivering high-quality support in English and Spanish. You will handle inbound calls, resolve questions or concerns, and document interactions in internal systems with professionalism and care.

This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and wants to build a strong foundation in customer service within a

Qualifications

• Experience in a professional or customer service environment.
• Ability to learn and navigate internal systems for documentation and reporting.
• Strong communication and interpersonal skills in both languages.
• Proven ability to manage live customer calls and calmly resolve complaints.
• Proficient with typing, computer systems, and customer service software.
• Strong time-management skills and ability to balance a call queue effectively.
• Willingness to learn through training and mentorship from senior team members.

Responsibilities

• Handle inbound customer calls with efficiency and professionalism.
• Provide accurate information and assistance in both English and Spanish.
• Resolve customer inquiries, concerns, complaints, and disputes with patience, integrity, and empathy.
• De-escalate and support dissatisfied customers while maintaining a calm, professional demeanor.
• Accurately document all customer interactions and update records in internal systems.
• Maintain strong product knowledge to effectively support members.
• Collaborate with team members and internal departments to improve service delivery.
• Meet or exceed daily, weekly, and monthly performance metrics and customer satisfaction expectations.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Time management

Documentation

Tools

CRM software

Internal systems

Job description

Benefits in a Card, LLC is seeking a Call Center Customer Service Representative who will be the first point of contact for our members, delivering high-quality support in English and Spanish. You will handle inbound calls, resolve questions or concerns, and document interactions in internal systems with professionalism and care.

This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and wants to build a strong foundation in customer service within a