Bilingual Office Assistant

CHILDHELP; Phoenix (AZ); On-site; USD 23,000 - 26,000; Full time

Job summary

Childhelp is seeking an Office Assistant in Phoenix, AZ. The role supports front desk operations, leadership tasks, and child/family programs with a trauma-informed approach. You will handle calls, onboarding, and coordination for staff activities while maintaining compliance and safety.

The position requires bilingual Spanish language skills, a high school diploma, and proficiency with Windows and MS Office. Eligible applicants join a busy, mission-driven team in a full-time capacity.

Qualifications

• High School Diploma or GED required.
• At least 1 year of office assistant or receptionist experience in a high-volume setting.

Responsibilities

• Front Desk & Operations: greet visitors, answer multi-line phone calls, manage supplies, process subpoenas and donations.
• Leadership & Team Support: assist Director and Program/Operations Manager, help with onboarding, coordinate meetings and trainings.
• Child & Family Support: maintain a trauma-informed lobby, educate caregivers, assist in Playroom/Teen Lounge and supervise activities.
• Multidisciplinary Coordination: communicate with local police on emergencies, track safety logs, maintain partner relationships.

Skills

Bilingual in Spanish

Phone etiquette

Customer service

Organizational skills

Education

High School Diploma/GED

Tools

Windows

MS Office (Word, Outlook, Excel)

Job description

Job Details

Job Location: AZ CAC - Phoenix, AZ, Position Type: Full Time, Salary Range: $17.00 - $19.00Hourly, Join Our Team as an Office Assistant!

What You’ll Do

• Front Desk & Operations: Warmly greet visitors, answer and route multi-line phone calls, manage office supplies/equipment, and process subpoenas, record requests, and donations.
• Leadership & Team Support: Provide direct administrative support to the Director and Program/Operations Manager, assist with employee onboarding, and coordinate logistics for meetings, trainings, and staff engagement.
• Child & Family Support: Maintain a clean, welcoming, trauma-informed lobby, educate caregivers on center amenities, and assist Child Advocates in the Playroom/Teen Lounge (monitoring safety, preparing meals, and facilitating activities).
• Multidisciplinary Coordination: Communicate with local police jurisdictions regarding emergency cases, track building safety/licensure logs, and maintain strong relationships with internal and external partners.

Qualifications

• Education & Experience: High School Diploma/GED and at least 1 year of office assistant or receptionist experience in a high-volume setting.
• Language Skills: Bilingual in Spanish is required.
• Core Competencies: Exceptional phone etiquette, strong customer service and organizational skills, high attention to detail, and a compassionate, trauma-informed mindset.
• Technical Proficiency: Fluent in Windows, MS Office (Word, Outlook, Excel), and multi-line phone systems.

Key Clearances & Certifications

• Ability to obtain/maintain a Level One Fingerprint Clearance Card
• Ability to obtain/maintain a Food Handlers Card

Childhelp provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.