Office Assistant

Childhelp; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Childhelp is hiring an Administrative Coordinator to support the front office at the Children’s Center in Phoenix. The role blends administrative tasks with trauma-informed care to warmly welcome families and assist leadership and partners.

The successful candidate will handle front desk duties, support the Director and Operations Manager, help with onboarding, and coordinate meetings and trainings. A bilingual Spanish speaker with at least one year in a high-volume office is required.

Qualifications

• At least 1 year of office assistant or receptionist experience in a high-volume setting.
• Bilingual in Spanish required.
• Trauma-informed mindset preferred.

Responsibilities

• Front Desk & Operations: warmly greet visitors, answer and route multi-line calls, manage supplies and process subpoenas/record requests.
• Leadership & Team Support: provide admin support to Director and Operations Manager, assist with onboarding and meetings/training logistics.
• Child & Family Support: maintain a welcoming lobby, educate caregivers on center amenities, assist Playroom/Teen Lounge activities and safety.
• Multidisciplinary Coordination: communicate with local police on emergencies, track safety/licensure logs, maintain relationships with partners.

Skills

Bilingual Spanish

Phone etiquette

Customer service

Organizational skills

Trauma-informed

Education

High School Diploma/GED

Tools

MS Office

Multi-line phone system

Windows OS

Job description

Join Our Team as an Office Assistant!Are you an organized, compassionate administrative professional looking to make a meaningful impact in the lives of children and families? The Childhelp Children’s Center is seeking a dedicated Administrative Coordinator to keep our center running smoothly, warmly welcome visiting families, and provide essential support to our leadership team and partners.What You’ll Do:As the heart of our front office, you will blend administrative expertise with trauma-informed care to support our mission every day. Key responsibilities include:Front Desk & Operations: Warmly greet visitors, answer and route multi-line phone calls, manage office supplies/equipment, and process subpoenas, record requests, and donations.Leadership & Team Support: Provide direct administrative support to the Director and Program/Operations Manager, assist with employee onboarding, and coordinate logistics for meetings, trainings, and staff engagement.Child & Family Support: Maintain a clean, welcoming, trauma-informed lobby, educate caregivers on center amenities, and assist Child Advocates in the Playroom/Teen Lounge (monitoring safety, preparing meals, and facilitating activities).Multidisciplinary Coordination: Communicate with local police jurisdictions regarding emergency cases, track building safety/licensure logs, and maintain strong relationships with internal and external partners.What We’re Looking For:Education & Experience: High School Diploma/GED and at least 1 year of office assistant or receptionist experience in a high-volume setting.Language Skills: Bilingual in Spanish is required.Core Competencies: Exceptional phone etiquette, strong customer service and organizational skills, high attention to detail, and a compassionate, trauma-informed mindset.Technical Proficiency: Fluent in Windows, MS Office (Word, Outlook, Excel), and multi-line phone systems.Key Clearances & Certifications:Ability to obtain/maintain a Level One Fingerprint Clearance CardAbility to obtain/maintain a Food Handlers CardHow to Apply:If you are a detail-oriented multitasker ready to foster a safe, supportive environment for children, we would love to hear from you! Please submit your resume and application today.Childhelp provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.