Office Assistant

Childhelp®; Phoenix (AZ); On-site; USD 26,000 - 28,000; Full time

Job summary

Childhelp is seeking an Office Assistant to warmly greet visitors, manage a busy front desk, and provide essential administrative support to our leadership team. The role emphasizes a trauma-informed, compassionate approach while ensuring efficient office operations.

Requirements include a High School Diploma/GED, at least 1 year in an office setting, and fluency in Spanish. Proficiency in Windows and MS Office, plus ability to handle multi-line phones, completes the profile.

Qualifications

• High School Diploma or GED and at least 1 year in an office assistant or receptionist role.
• Spanish language proficiency required.
• Excellent phone etiquette and strong organizational skills.
• Trauma-informed mindset with compassionate approach.
• Proficiency with Windows and MS Office applications.

Responsibilities

• Greet visitors, manage front desk, and route calls.
• Support Director and Operations Manager; assist onboarding.
• Coordinate meetings, trainings, and staff activities.
• Maintain lobby, educate caregivers about amenities, supervise play areas.
• Coordinate with partners and local police regarding emergencies.

Skills

Bilingual in Spanish

Strong customer service

Organizational skills

Trauma-informed mindset

Phone etiquette

Education

High School Diploma / GED

Tools

MS Office (Word, Outlook, Excel)

Windows OS

Multi-line phone systems

Job description

Join Our Team as an Office Assistant!

Are you an organized, compassionate administrative professional looking to make a meaningful impact in the lives of children and families? The

Join Our Team as an Office Assistant!

Are you an organized, compassionate administrative professional looking to make a meaningful impact in the lives of children and families? The Childhelp Children’s Center is seeking a dedicated Administrative Coordinator to keep our center running smoothly, warmly welcome visiting families, and provide essential support to our leadership team and partners.

What You’ll Do

• Front Desk & Operations: Warmly greet visitors, answer and route multi-line phone calls, manage office supplies/equipment, and process subpoenas, record requests, and donations.
• Leadership & Team Support: Provide direct administrative support to the Director and Program/Operations Manager, assist with employee onboarding, and coordinate logistics for meetings, trainings, and staff engagement.
• Child & Family Support: Maintain a clean, welcoming, trauma-informed lobby, educate caregivers on center amenities, and assist Child Advocates in the Playroom/Teen Lounge (monitoring safety, preparing meals, and facilitating activities).
• Multidisciplinary Coordination: Communicate with local police jurisdictions regarding emergency cases, track building safety/licensure logs, and maintain strong relationships with internal and external partners.
  

Qualifications

What We’re Looking For:

• Education & Experience: High School Diploma/GED and at least 1 year of office assistant or receptionist experience in a high-volume setting.
• Language Skills: Bilingual in Spanish is required.
• Core Competencies: Exceptional phone etiquette, strong customer service and organizational skills, high attention to detail, and a compassionate, trauma-informed mindset.
• Technical Proficiency: Fluent in Windows, MS Office (Word, Outlook, Excel), and multi-line phone systems.
• Key Clearances & Certifications:
• Ability to obtain/maintain a Level One Fingerprint Clearance Card
• Ability to obtain/maintain a Food Handlers Card

$19-$20/Hr

Childhelp provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.