Bilingual Mortgage Servicing Specialist (English/Spanish)

Leidos LLC; Indianapolis (IN); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K

Life and AD&D

Voluntary disability

Paid time off

11 holidays

Job summary

Leidos is seeking full-time Bilingual Mortgage Servicing Professionals at the FHA Resource Center in Indianapolis, IN. Our team supports HUD in their mission to create strong, sustainable communities and quality affordable homes.

You will handle FHA mortgage guidance and procedures, with a focus on customer service and accurate documentation. Opportunities include training, pensionish benefits, and company-wide mobility.

Qualifications

• Strong written and verbal communication; bilingual English/Spanish.
• High school diploma or GED required.
• Minimum 2 years mortgage servicing experience and 1 year in contact center.
• Ability to obtain Public Trust clearance.
• Keyboarding 40 wpm.

Responsibilities

• Provide excellent customer service via calls and emails on FHA guidelines and procedures.
• Locate answers in a knowledge base to acknowledge client requests.
• Follow standard operating procedures for topics, systems, and contact channels.
• Document all contacts in a database.
• Stay up to date on FHA mortgage processes and procedures.

Skills

Bilingual EN/ES

Time management

Communication skills

Typing 40 wpm

Customer service

Multitasking

Education

High school diploma / GED

Tools

CRM systems

Job description

Leidos is seeking full-time Bilingual Mortgage Servicing Professionals at the FHA Resource Center in Indianapolis, IN. Our team supports HUD in their mission to create strong, sustainable communities and quality affordable homes.

You will handle FHA mortgage guidance and procedures, with a focus on customer service and accurate documentation. Opportunities include training, pensionish benefits, and company-wide mobility.