Bilingual Mobile Specialist — Spanish/English

T-Mobile US Inc.; Ottumwa (IA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Paid parental leave

Family building benefits

Back-up care

Tuition assistance

College coaching

Short-and long-term disability

Voluntary AD&D coverage

Voluntary life insurance

Voluntary disability insurance

Job summary

T-Mobile USA is seeking a bilingual Mobile Associate to help customers explore technology, find solutions, and stay connected. You will connect in English and Spanish, demonstrate devices, and build lasting relationships to ensure a welcoming experience for diverse customers.

Great teamwork and a willingness to learn are essential as you support customers online, in-store, or via care channels. Two languages and customer focus are highly valued.

Qualifications

• Ability to communicate effectively with customers in Spanish and English.
• High school diploma or GED.
• At least 6 months of customer service or sales experience; retail experience preferred.
• Interest in technology and helping customers find solutions.
• Willingness to learn, share ideas, and support teammates.
• Motivation to achieve sales goals while providing excellent customer service.

Responsibilities

• Connect in English and Spanish. Help customers feel welcome, understood, and confident in their choices.
• Explore the latest technology. Demonstrate smartphones, accessories, and connected devices that fit customers' needs.
• Build lasting relationships. Listen, ask questions, and recommend solutions that keep customers connected.
• Make shopping simple. Support customers whether they begin their journey online, through Customer Care, or in-store.
• Develop your sales skills. Learn how to meet customer needs while working toward individual and team goals.
• Work together. Collaborate with teammates, store leaders, and other T-Mobile teams to support customers and small businesses.

Skills

Bilingual English/Spanish

Customer service

Education

High School Diploma or GED

Job description

T-Mobile USA is seeking a bilingual Mobile Associate to help customers explore technology, find solutions, and stay connected. You will connect in English and Spanish, demonstrate devices, and build lasting relationships to ensure a welcoming experience for diverse customers.

Great teamwork and a willingness to learn are essential as you support customers online, in-store, or via care channels. Two languages and customer focus are highly valued.