Bilingual Mobile Retail Associate — Elevate Tech & Service

T-MOBILE USA, Inc.; Kissimmee (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Paid parental and family leave

Tuition assistance

Short-term disability

Voluntary life insurance

Mobile service discounts

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations in a fast-paced environment.

You will engage customers, identify their technology and service needs, and provide personalized device and service solutions while using digital tools to illustrate coverage and benefits. Role emphasizes building customer relationships and completing training to enhance knowledge of products and processes.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations in a fast-paced environment.

You will engage customers, identify their technology and service needs, and provide personalized device and service solutions while using digital tools to illustrate coverage and benefits. Role emphasizes building customer relationships and completing training to enhance knowledge of products and processes.