Bilingual Mobile Retail Associate – Customer Experience Pro

T-Mobile; Avondale (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k)

Employee stock grants

Paid time off

Paid holidays

Parental & family leave

Tuition assistance

Commuter discounts

Job summary

T-Mobile is seeking Mobile Associates to energize a high-traffic retail environment and educate customers on wireless solutions. You will identify customer needs, demonstrate value, and guide onboarding using digital tools to deepen relationships and drive sales.

The role emphasizes exceptional service and teamwork within a national retail setting. The position requires a High School Diploma or GED and 6 months of customer service or sales experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred.

Responsibilities

• Engage with customers in a high-traffic retail environment using digital tools.
• Educate customers and showcase the value of T-Mobile solutions; identify needs.
• Complete training on in-store processes; stay customer-ready and assist onboarding.
• Be customer-obsessed, build rapport, and proactively drive sales activity.
• Build relationships with nearby leadership to support account setup and service.

Skills

Coaching

Communication

Customer Engagement

Customer Needs Identification

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Techniques

Education

High School Diploma/GED

Job description

T-Mobile is seeking Mobile Associates to energize a high-traffic retail environment and educate customers on wireless solutions. You will identify customer needs, demonstrate value, and guide onboarding using digital tools to deepen relationships and drive sales.

The role emphasizes exceptional service and teamwork within a national retail setting. The position requires a High School Diploma or GED and 6 months of customer service or sales experience.