Bilingual Mobile Associate – French/Creole & Tech Demos

T-Mobile; New York (NY); On-site; USD 44,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Employee stock grants

Paid time off

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations in New York. You will engage customers, demonstrate devices and services, and deliver personalized technology solutions in a fast-paced environment.

Expect on-the-job training, bilingual communication (English and French/Creole), and opportunities to grow through hands-on demonstrations and team collaboration. Competitive hourly pay with training pay and stock benefits.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in Retail preferred.
• Fluency in English and French/Creole required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

English/French-Creole

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations in New York. You will engage customers, demonstrate devices and services, and deliver personalized technology solutions in a fast-paced environment.

Expect on-the-job training, bilingual communication (English and French/Creole), and opportunities to grow through hands-on demonstrations and team collaboration. Competitive hourly pay with training pay and stock benefits.