Bilingual Mobile Associate (Creole) — Tech-Savvy Customer

T-Mobile; Orange (NJ); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Job summary

T-Mobile is seeking a Mobile Associate in our retail stores to engage customers, demonstrate devices and plans, and help shoppers choose the right solutions. You will build product knowledge and guide customers through their shopping journey with a focus on service quality.

The role emphasizes customer interaction, digital tool usage, and collaboration across channels, with training and strong benefits supporting career growth.

Qualifications

• Minimum high school diploma or GED required.
• Prior customer service or retail sales experience preferred (6 months).
• Able to work in a fast-paced retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Teamwork

Engaging people

Age 18+

Legal to work in US

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate in our retail stores to engage customers, demonstrate devices and plans, and help shoppers choose the right solutions. You will build product knowledge and guide customers through their shopping journey with a focus on service quality.

The role emphasizes customer interaction, digital tool usage, and collaboration across channels, with training and strong benefits supporting career growth.