Bilingual Mobile Associate (Spanish) - Tech & Service Pro

T-MOBILE USA, Inc.; New York (NY); On-site; USD 24,435 - 34,801; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Tuition assistance

Employee stock grants

Job summary

T-MOBILE USA, Inc. is seeking motivated Mobile Associates in New York, NY, to engage customers and provide personalized service solutions. The role requires customer service skills, digital proficiency, and a competitive drive in a retail environment. Responsibilities include training completion, effective customer engagement, and product demonstrations. The position offers an hourly base pay of $21.50, plus performance-based incentives and comprehensive benefits including health insurance and retirement plans.

Qualifications

• Passionate customer advocate who enjoys connecting with customers.
• Effective at balancing customer needs with performance goals.
• Competitive drive and proven ability to succeed in a fast-paced sales environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized solutions.
• Utilize digital tools to demonstrate network coverage and service benefits.
• Complete required training to build knowledge of products and processes.
• Engage customers with hands-on demonstrations of technology.

Skills

Customer advocacy

Sales proficiency

Effective communication

Competitive drive

Education

High School Diploma or GED

Job description

T-MOBILE USA, Inc. is seeking motivated Mobile Associates in New York, NY, to engage customers and provide personalized service solutions. The role requires customer service skills, digital proficiency, and a competitive drive in a retail environment. Responsibilities include training completion, effective customer engagement, and product demonstrations. The position offers an hourly base pay of $21.50, plus performance-based incentives and comprehensive benefits including health insurance and retirement plans.