Bilingual Consumer Loan Specialist - Help Members Grow

SESLOC Credit Union; San Luis Obispo (CA); On-site; USD 29,000 - 37,000; Full time

Job summary

SESLOC Credit Union is seeking a detail‑driven Consumer Loan Processor dedicated to helping members reach their financial goals. In this role, you will interview applicants, process loan requests, verify income, review credit reports, and prepare documentation for branches and the contact center.

You will support specialized services, handle DMV paperwork, and coordinate with various teams to ensure smooth workflows.

Qualifications

• Minimum of a high school diploma or GED.
• 1–3 years of loan processing or related financial experience.
• Strong customer service and communication skills are required.
• Must be registered or eligible to register with the NMLS as a Mortgage Loan Originator and maintain annual registration.
• Credit union experience is a plus.

Responsibilities

• Interview applicants and help them choose the right loan products.
• Process loan requests, assemble documentation, and ensure accuracy.
• Review credit reports, verify income, and calculate debt-to-income ratios.
• Prepare loan documents for branches and the contact center.
• Support DMV paperwork and account transfers for specialized services.
• Provide outstanding member support over phone and email.
• Collaborate with branches and departments to ensure smooth workflows.
• Educate members by recommending helpful products and services.

Skills

Customer service

Attention to detail

Communication skills

Bilingual (English/Spanish)

Education

High School Diploma or GED

Job description

SESLOC Credit Union is seeking a detail‑driven Consumer Loan Processor dedicated to helping members reach their financial goals. In this role, you will interview applicants, process loan requests, verify income, review credit reports, and prepare documentation for branches and the contact center.

You will support specialized services, handle DMV paperwork, and coordinate with various teams to ensure smooth workflows.