Bilingual Contact Center Specialist - Economic Justice

Self-Help Credit Union; Penrose (NC); Sur place; USD 27 000 - 38 000; Plein temps

Résumé du poste

Self-Help Credit Union in the United States seeks a Contact Center Specialist to deliver direct member support and online assistance. You’ll respond to questions by phone, email, or portal, process payments, and cross-sell products while maintaining high service standards.

You’ll handle forms with electronic signatures, assist via the Self-Help website, and travel to other locations as needed. Fluency in English/Spanish is required, and a HS diploma is expected.

Qualifications

• High school diploma or equivalent.
• 1-2 years customer service experience in a call center or retail operations environment.
• Ability to communicate effectively in verbal and written form.
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Responsabilités

• Respond to member questions via phone, email, or portal and forward as needed.
• Process home loan payments via phone and internet tools, housing transmittals, external wire requests, and other transactions.
• Cross-sell credit union products and services and refer to appropriate contact.
• Handle high net-worth, high-touch deposits and difficult member situations with appropriate response.
• Research member inquiries to ensure follow-up and satisfaction.
• Assist members with forms requiring electronic signatures.
• Respond to questions via Self-Help website portal.
• Travel to other locations for coverage, training, or other needs.
• Perform other duties as deemed necessary.

Connaissances

Bilingual English/Spanish

Strong communication skills

Sales orientation

Excellent math ability

Teamwork and collaboration

Ability to travel

Customer-centric mindset

Formation

High school diploma or equivalent

Outils

Word

Excel

Shortel Phone Systems

Description du poste

Self-Help Credit Union in the United States seeks a Contact Center Specialist to deliver direct member support and online assistance. You’ll respond to questions by phone, email, or portal, process payments, and cross-sell products while maintaining high service standards.

You’ll handle forms with electronic signatures, assist via the Self-Help website, and travel to other locations as needed. Fluency in English/Spanish is required, and a HS diploma is expected.