Bilingual Member Support Advocate (Contact Center)

SESLOC Federal Credit Union Inc.; San Luis Obispo (CA); On-site; USD 36,000 - 54,000; Full time

Job summary

SESLOC Credit Union in San Luis Obispo is seeking a friendly Contact Center Representative to assist members by phone, answer questions, and guide them through credit union products and digital banking. You will promote loans, deposits, and online services, work 8am–6pm Mon–Fri, and approximately one Saturday per month 9am–1pm, with bilingual English/Spanish preferred.

High school diploma or GED and 1–3 years of customer service experience required; background checks and arbitration agreement

Qualifications

• High school diploma or GED required and 1–3 years of related experience.
• Experience in customer service preferred.
• Strong communication and tech skills.

Responsibilities

• Assist current and prospective members by phone with questions about credit union products.
• Educate callers about loans, deposits, online banking, and mobile app features.
• Promote digital banking and other services to help members meet financial goals.

Skills

Customer service

Phone support

Communication skills

Team collaboration

Tech proficiency

Education

High school diploma or GED

Job description

SESLOC Credit Union in San Luis Obispo is seeking a friendly Contact Center Representative to assist members by phone, answer questions, and guide them through credit union products and digital banking. You will promote loans, deposits, and online services, work 8am–6pm Mon–Fri, and approximately one Saturday per month 9am–1pm, with bilingual English/Spanish preferred.

High school diploma or GED and 1–3 years of customer service experience required; background checks and arbitration agreement