Contact Center Representative

SESLOC Credit Union; San Luis Obispo (CA); Presencial; USD 32.000 - 36.000; Tempo integral

Resumo da vaga

SESLOC Credit Union is seeking a customer-focused Contact Center Representative to assist members by phone and online. You will answer questions about credit union products and services and provide basic tech support for online banking and the mobile app.

You will educate callers about loans, deposits, and digital banking to help them reach financial goals. The role requires 1–3 years of related experience and a high school diploma or GED.

Qualificações

• High school diploma or GED required.
• 1–3 years of related customer service experience.
• Bilingual English/Spanish preferred.
• Strong written and verbal communication.

Responsabilidades

• Assist members via telephone and online channels.
• Answer questions about products and services.
• Promote loans, deposits, and digital banking.
• Provide basic technical support for online banking and mobile app.
• Maintain professional interactions and meet service level objectives.

Conhecimentos

Communication skills

Bilingual English/Spanish

Technology proficiency

Customer service experience

Team collaboration

Formação

High school diploma or GED

Descrição da vaga

SESLOC Credit Union is looking for a customer focused and energetic person to help us create an exceptional experience for the members that we serve. As a Contact Center Representative, you will spend your day assisting existing and new potential members via telephone. You'll help answer basic questions regarding credit union products and services and provide technical support for online banking and our mobile app. You will promote and educate callers about credit union loans, deposit products, digital banking and any other products or services that would help them meet their financial goals.

A successful Contact Center Representative will possess the following skills and traits:

• Meet service level objectives for phone calls, emails and all other communication levels.
• Ensure interactions with members and potential members are handled professionally and accurately.
• Ability to work with the team to meet goals and objectives.
• Ability to work in a fast-paced environment.
• Demonstrates and maintains proficiency in technology applications used at the credit union.
• Strong communication skills, both verbally and in writing.
• Prior Customer Service experience preferred.

Education/Experience: High school diploma or GED required and one to three years of similar or related experience, including time spent in preparatory position or equivalent combination of education and experience.

As a Contact Center Representative, you will be based out of our San Luis Obispo headquarters location. Our schedules range from 8am to 6pm Monday through Friday. Must be available to work approximately one Saturday per month from 9:00 am to 1:00 pm.

Bilingual (English/Spanish) preferred

EOE

All job offers extended to final candidates at SESLOC Credit union are conditional pending the successful completion and acceptable results of background checks and signing an Arbitration Agreement as a condition of employment. Background checks include a bond check, a credit check, a criminal history check, reference checks. Signing an Arbitration Agreement is a condition of employment.

Salary: $23.29 - $26.03 per hour