Bilingual Member Support Specialist (English/Spanish)

Realm Health; Dallas (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

Realm Health is seeking a highly motivated Bilingual Customer Service Representative for our Dallas, TX office. This full-time, hourly role requires excellence in customer service and seamless communication in English and Spanish.

You will respond to inquiries across phone, email, and chat, document interactions, and collaborate with the Member Services team to ensure the best member experience while staying up-to-date on policies and products.

Qualifications

• High school diploma or equivalent.
• Minimum of 3 years of customer service experience.
• Bilingual proficiency in English and Spanish.
• Excellent written and verbal communication skills.

Responsibilities

• Deliver outstanding customer service to members in English and Spanish.
• Respond to inquiries and resolve issues across phone, email, and chat.
• Accurately document member interactions and maintain thorough records.
• Work collaboratively with the Member Services team to ensure high-level support.
• Utilize critical thinking to identify and resolve member challenges.
• Provide empathetic, solutions-oriented assistance to maintain high member satisfaction.
• Stay up-to-date on company policies, products, and services.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Written & verbal communication

Education

High school diploma or equivalent

Tools

CRM software

Job description

Realm Health is seeking a highly motivated Bilingual Customer Service Representative for our Dallas, TX office. This full-time, hourly role requires excellence in customer service and seamless communication in English and Spanish.

You will respond to inquiries across phone, email, and chat, document interactions, and collaborate with the Member Services team to ensure the best member experience while staying up-to-date on policies and products.