Bilingual Member Support Specialist - Flexible Schedule

Realm-Health; Dallas (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

We are seeking a motivated Bilingual Customer Service Representative to join our Member Services team in Dallas, TX. This full-time hourly role focuses on delivering exceptional service in English and Spanish, addressing inquiries, resolving issues across channels, and maintaining accurate member records.

The ideal candidate embraces empathy, critical thinking, and team collaboration. Requirements include a high school diploma and at least 3 years of customer service experience in a fast-paced

Qualifications

• Bilingual in English and Spanish with strong written and verbal skills.
• Minimum of 3 years of customer service experience, preferably in a fast-paced environment.
• High school diploma or equivalent is required.
• Proficient with computer systems and customer service software.

Responsibilities

• Deliver outstanding customer service to members in both English and Spanish.
• Respond to inquiries and resolve issues across phone, email, and chat.
• Document member interactions accurately in the system.
• Collaborate with the Member Services team to provide top-level support.
• Apply critical thinking to identify and resolve member challenges.
• Provide empathetic, solutions-focused assistance to ensure satisfaction.
• Stay updated on company policies, products, and services.

Skills

Bilingual English/Spanish

Customer service

Critical thinking

Multitasking

Effective communication

Education

High school diploma or equivalent

Tools

CRM software

Job description

We are seeking a motivated Bilingual Customer Service Representative to join our Member Services team in Dallas, TX. This full-time hourly role focuses on delivering exceptional service in English and Spanish, addressing inquiries, resolving issues across channels, and maintaining accurate member records.

The ideal candidate embraces empathy, critical thinking, and team collaboration. Requirements include a high school diploma and at least 3 years of customer service experience in a fast-paced