Bilingual Customer Service Representative

Realm-Health; Dallas (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

We are seeking a motivated Bilingual Customer Service Representative to join our Member Services team in Dallas, TX. This full-time hourly role focuses on delivering exceptional service in English and Spanish, addressing inquiries, resolving issues across channels, and maintaining accurate member records.

The ideal candidate embraces empathy, critical thinking, and team collaboration. Requirements include a high school diploma and at least 3 years of customer service experience in a fast-paced

Qualifications

• Bilingual in English and Spanish with strong written and verbal skills.
• Minimum of 3 years of customer service experience, preferably in a fast-paced environment.
• High school diploma or equivalent is required.
• Proficient with computer systems and customer service software.

Responsibilities

• Deliver outstanding customer service to members in both English and Spanish.
• Respond to inquiries and resolve issues across phone, email, and chat.
• Document member interactions accurately in the system.
• Collaborate with the Member Services team to provide top-level support.
• Apply critical thinking to identify and resolve member challenges.
• Provide empathetic, solutions-focused assistance to ensure satisfaction.
• Stay updated on company policies, products, and services.

Skills

Bilingual English/Spanish

Customer service

Critical thinking

Multitasking

Effective communication

Education

High school diploma or equivalent

Tools

CRM software

Job description

About The Role

Realm Health is seeking a highly motivated and experienced Bilingual Customer Service Representative to join our Member Services team at our Dallas, TX office. This full-time, hourly position is ideal for someone who excels at providing exceptional customer service and seamlessly communicates in both English and Spanish. As a critical part of our team, you will help ensure a positive experience for our members by addressing their needs with empathy and professionalism. If you're passionate about helping others and have strong critical thinking skills, this is the perfect opportunity for you!

What You'll Do

• Deliver outstanding customer service to members in both English and Spanish.
• Respond to inquiries and resolve issues efficiently across multiple communication channels, including phone, email, and chat.
• Accurately document member interactions and maintain thorough records in our system.
• Work collaboratively with the Member Services team to ensure the highest level of support for our members.
• Utilize critical thinking skills to identify and resolve any challenges or issues faced by members.
• Provide empathetic, solutions-oriented assistance to maintain high member satisfaction.
• Stay up-to-date on company policies, products, and services to provide members with accurate and relevant information.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum of 3 years of customer service experience, preferably in a fast-paced environment.
• Bilingual proficiency in both English and Spanish, with excellent written and verbal communication skills.
• Exceptional interpersonal skills and the ability to remain calm and empathetic under pressure.
• Strong critical thinking and problem-solving skills with attention to detail.
• Ability to multitask and manage time effectively in a dynamic work environment.
• Proficiency in relevant computer systems and customer service software is a plus.
• Availability to work full-time on a flexible schedule, including evenings and weekends, as needed.

About Realm Health

Realm Health is a leading and recognized insurance agency proudly serving the trucking and logistics industry. We are passionate about our mission to deliver affordable healthcare to all professional, hardworking drivers. Our team is made up of highly talented and experienced individuals who are dedicated to providing our customers with the best possible experience, each and every time.