Bilingual Member Support Specialist (EN/ES)

devoted; United States; A distancia; USD 28.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental and vision coverage

Paid time off

Monthly phone/internet stipend

Retirement savings plan

Parental leave

Stock options (eligible full-time)

Descripción de la vacante

Devoted is seeking a bilingual English and Spanish-speaking front-line support role to help members navigate healthcare. The position spans service, outreach, digital support, and administrative workflows with flexible priorities that may shift between inbound or outbound tasks.

The ideal candidate will demonstrate clear, culturally aware communication and the ability to adapt to changing service needs. Experience in high-volume healthcare settings is preferred, and comfort with multiple

Formación

• Bilingual in English and Spanish with professional proficiency.
• 1+ year in a high-volume customer-facing healthcare setting.
• Strong listening and interpersonal skills; able to stay calm in sensitive situations.
• Ability to explain complex insurance and medical topics clearly in both languages.

Responsabilidades

• Support members in both languages through calls, text, chat, secure messages, email, and video.
• Explain healthcare, insurance, and medical information in plain, culturally sensitive terms.
• Help members find providers who can communicate in their language and arrange appointments.
• Reach out about preventive screenings, clinical programs, and available benefits.
• Recognize when a concern needs clinical attention and coordinate with medical staff or bilingual colleagues.
• Document interactions accurately, protect privacy, and meet service quality and productivity expectations.

Conocimientos

Bilingual English & Spanish

Clear communication

Active listening

Emotional intelligence

AI-assisted support

Descripción del empleo

Devoted is seeking a bilingual English and Spanish-speaking front-line support role to help members navigate healthcare. The position spans service, outreach, digital support, and administrative workflows with flexible priorities that may shift between inbound or outbound tasks.

The ideal candidate will demonstrate clear, culturally aware communication and the ability to adapt to changing service needs. Experience in high-volume healthcare settings is preferred, and comfort with multiple