Bilingual Member Services Representative

Beacon Hill Staffing Group; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Beacon Hill Staffing Group seeks a Bilingual Member Services Representative to assist members with healthcare plans and services. The role emphasizes high-quality customer support, clear communication in English and Spanish, and professional handling of member questions.

No claims processing is required; the candidate should be dependable, detail-oriented, and able to navigate computer systems in a fast-paced environment.

Qualifications

• Bilingual in Spanish and English with strong verbal and written communication.
• Experience in customer service mindset and a willingness to learn company policies.
• Ability to navigate computer systems and document interactions accurately.

Responsibilities

• Serve as primary contact for members via phone and other channels.
• Answer questions about healthcare plans, benefits, and available services.
• Assist members in locating healthcare providers.
• Listen to concerns, provide accurate help, research inquiries, and escalate complex issues as needed.
• Document interactions in internal systems and maintain up-to-date knowledge of policies.

Skills

Bilingual Spanish

Customer service

Communication

Problem-solving

Multitasking

Education

High school diploma or equivalent

Job description

The client is seeking a Bilingual Member Services Representative to provide exceptional support to members regarding their healthcare plans and available services. This role is ideal for individuals who are passionate about helping others, possess a positive attitude, and can communicate clearly and professionally in both English and Spanish. The position focuses on delivering high-quality customer service and does not involve processing or making decisions on insurance claims.

Key responsibilities include serving as the primary point of contact for members through phone and other communication channels, answering questions about healthcare plans, benefits, and available services, and assisting members in locating healthcare providers. The representative will listen to member concerns, provide accurate and timely assistance, research inquiries, escalat complex issues as needed, and document interactions in internal systems. Maintaining up-to-date knowledge of company policies and procedures, as well as handling multiple inquiries in a fast-paced environment, are essential aspects of the role.

Qualified candidates will have a high school diploma or equivalent and be bilingual in Spanish. While insurance or healthcare experience is a plus, it is not required. The ideal candidate will have a strong customer service mindset, excellent communication skills, strong problem-solving abilities, and be comfortable navigating computer systems. Dependability, attention to detail, and a consistent employment history are also important for success in this position.