Remote Bilingual Spanish Customer Experience Pro

Alignment Healthcare Inc.; United States; Remote; USD 42,000 - 58,000; Full time

Job summary

Alignment Health is seeking a Remote Bilingual Spanish Customer Experience Specialist to support our members across the United States. You will handle inquiries, guide benefits, eligibility, and provider questions with empathy, accuracy, and clear explanations, while documenting interactions in real-time.

This role requires 2+ years in customer service, strong communication, and the ability to work in a fast-paced environment, with HIPAA compliance and high call volumes.

Qualifications

• Minimum 2+ years of customer service or help desk experience.
• Ability to navigate multiple systems (CRM, Outlook, Word, Excel) simultaneously.
• Clear, empathetic communication with members, including on-camera training.
• HIPAA compliance and confidentiality are required.
• Typing speed minimum 35 WPM.

Responsibilities

• Build caring connections with members and resolve inquiries during initial contact.
• Document interactions accurately in real time and ensure follow-through.
• Respond to inquiries about benefits, eligibility, services, and policies.
• Assist with provider network and claim/reimbursement questions, etc.
• Maintain professional, compassionate communication with older adults and individuals with disabilities.

Skills

Spanish bilingual

Customer service experience

Strong communication

Typing speed 35 WPM

Education

High school diploma or GED

Tools

CRM

Microsoft Office

Job description

Alignment Health is seeking a Remote Bilingual Spanish Customer Experience Specialist to support our members across the United States. You will handle inquiries, guide benefits, eligibility, and provider questions with empathy, accuracy, and clear explanations, while documenting interactions in real-time.

This role requires 2+ years in customer service, strong communication, and the ability to work in a fast-paced environment, with HIPAA compliance and high call volumes.