Bilingual Member Support Specialist (English/Spanish)

Beacon Hill Staffing Group; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Beacon Hill Staffing Group seeks a Bilingual Member Services Representative to assist members with healthcare plans and services. The role emphasizes high-quality customer support, clear communication in English and Spanish, and professional handling of member questions.

No claims processing is required; the candidate should be dependable, detail-oriented, and able to navigate computer systems in a fast-paced environment.

Qualifications

• Bilingual in Spanish and English with strong verbal and written communication.
• Experience in customer service mindset and a willingness to learn company policies.
• Ability to navigate computer systems and document interactions accurately.

Responsibilities

• Serve as primary contact for members via phone and other channels.
• Answer questions about healthcare plans, benefits, and available services.
• Assist members in locating healthcare providers.
• Listen to concerns, provide accurate help, research inquiries, and escalate complex issues as needed.
• Document interactions in internal systems and maintain up-to-date knowledge of policies.

Skills

Bilingual Spanish

Customer service

Communication

Problem-solving

Multitasking

Education

High school diploma or equivalent

Job description

Beacon Hill Staffing Group seeks a Bilingual Member Services Representative to assist members with healthcare plans and services. The role emphasizes high-quality customer support, clear communication in English and Spanish, and professional handling of member questions.

No claims processing is required; the candidate should be dependable, detail-oriented, and able to navigate computer systems in a fast-paced environment.