Member Flex Guide, Bilingual (English/Spanish)

devoted; United States; Remote; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

Paid time off

Monthly phone/internet stipend

Retirement savings plan

Parental leave

Stock options (eligible full-time)

Job summary

Devoted is seeking a bilingual English and Spanish-speaking front-line support role to help members navigate healthcare. The position spans service, outreach, digital support, and administrative workflows with flexible priorities that may shift between inbound or outbound tasks.

The ideal candidate will demonstrate clear, culturally aware communication and the ability to adapt to changing service needs. Experience in high-volume healthcare settings is preferred, and comfort with multiple

Qualifications

• Bilingual in English and Spanish with professional proficiency.
• 1+ year in a high-volume customer-facing healthcare setting.
• Strong listening and interpersonal skills; able to stay calm in sensitive situations.
• Ability to explain complex insurance and medical topics clearly in both languages.

Responsibilities

• Support members in both languages through calls, text, chat, secure messages, email, and video.
• Explain healthcare, insurance, and medical information in plain, culturally sensitive terms.
• Help members find providers who can communicate in their language and arrange appointments.
• Reach out about preventive screenings, clinical programs, and available benefits.
• Recognize when a concern needs clinical attention and coordinate with medical staff or bilingual colleagues.
• Document interactions accurately, protect privacy, and meet service quality and productivity expectations.

Skills

Bilingual English & Spanish

Clear communication

Active listening

Emotional intelligence

AI-assisted support

Job description

Role overview

Help members navigate healthcare by serving as a fluent English- and Spanish-speaking point of contact. The work spans service, outreach, digital support, and administrative workflows, with assignments potentially focused on inbound or outbound service, care access, digital guidance, pharmacy, or member outreach. The role calls for clear, culturally aware communication and the ability to adapt as service needs change.

Responsibilities

• Support members in both languages through calls, text, chat, secure messages, email, and video.
• Explain healthcare, insurance, and medical information in plain, culturally sensitive terms.
• Help members find providers who can communicate in their preferred language and arrange appointments.
• Reach out about preventive screenings, clinical programs, and using available benefits.
• Recognize when a concern needs clinical attention and coordinate with medical staff or bilingual colleagues.
• Document interactions accurately, protect private information, and meet service quality and productivity expectations.

Requirements

• Professional, highly fluent spoken and written English and Spanish.
• At least one year in a high-volume customer-facing, contact-center, or fast-paced healthcare setting.
• Strong listening, interpersonal skills, and emotional awareness, including the ability to calm sensitive interactions.
• Ability to explain complex insurance and medical topics clearly in both languages.
• Comfort using multiple software tools while speaking and working with an AI assistant.
• Flexibility to shift priorities and work variable hours as operational needs change.

Nice to have

• Experience with Medicare Advantage, health insurance, or privacy-regulated healthcare.
• Background in bilingual customer service or medical translation.

Benefits and work setup

• The listing describes health, dental, and vision coverage, paid time off, a monthly phone or internet stipend, retirement savings, parental leave, and stock options for eligible full-time employees.
• Work may involve changing workflows and schedules based on seasonal demand.